Publisert:
13.11.16
Writing your master thesis with DNV GL?
Company & Business Area Description
Driven by our purpose of safeguarding life, property and the environment, DNV GL enables organisations to advance the safety and sustainability of their business. We provide classification and technical assurance along with software and independent expert advisory services to the maritime, oil & gas and energy industries.
We also provide certification services to customers across a wide range of industries. Our name evokes a strong commitment to safety, quality, and concern for the environment. For years, we have been the preferred certification partner for many Fortune 500 companies, as well as for medium and smaller businesses.
Local Unit & Position Description
We are looking for enthusiastic students with great analytical skills researching and analysing customer data to improve customer loyalty and satisfaction.
Not only will you get the chance of working with senior colleagues within DNV GL, but you will also get the opportunity to work on an interesting commercial project which is critical to our business.
Working with the master theses, you will be expected to:
- Analyse existing data from our customer loyalty surveys to identify correlations between customer loyalty and services characteristics
- Perform customer interviews to understand how the customer experience drives the loyalty and which are the service attributes which influence the loyalty most
- Use big data methodologies to look at European trends
- Report on the relevant findings, the implications for business and the recommend actions in order to improve the loyalty performances
- Present relevant findings in an understandable way to key stakeholders
- Position Qualifications
We are looking for Master students only in final year, starting your Master thesis in 2017.
You should be able to demonstrate competence in the following areas:
- Analysis - have a good understanding of statistics and big data approaches, to quickly understand and analyse customer data, processes and services
- Commercial - driven by a commercial thinking and the understanding of customer value
- Effective Communication - communicates in a clear, precise and structured way, especially in writing. Very good English skills, both written and orally
- Initiative & Responsibility - acts on own initiative, makes things happen, accepts responsibility for the results
- Expertise - demonstrates specialist knowledge and expertise in the area of quantitative and qualitative statistical methods, IT programming and proficiency in - Office Suite (PowerPoint, EXCEL, WORD, Outlook, Access)
Upon starting your thesis work with us, you will be asked to sign a confidentiality declaration.
Contact person:
Siv Eklo, Regional Development Manager Northern Europe, +47 906 18 735
DNV
DNV is an independent assurance and risk management provider, operating in more than 100 countries. Through its broad experience and deep expertise DNV advances safety and sustainable performance, sets industry standards, and inspires and invents solutions.
Whether assessing a new ship design, qualifying technology for a floating wind farm, analysing sensor data from a gas pipeline or certifying a food company's supply chain, DNV enables its customers and their stakeholders to manage technological and regulatory complexity with confidence.
Driven by its purpose, to safeguard life, property, and the environment, DNV helps its customers seize opportunities and tackle the risks arising from global transformations. DNV is a trusted voice for many of the world’s most successful and forward-thinking companies.
We are recognized for being a place where you can develop your competence and have opportunities beyond business.
Join us to find good reasons for getting up in the morning!
